Shipping policy
Welcome to Your Direct Warehouse's Shipping Policy. This comprehensive policy governs all orders placed through our online store, facilitating worldwide product delivery. Our commitment is to deliver superior service, ensuring the prompt and secure shipment of your orders. Please peruse this document attentively to acquaint yourself with our shipping practices and protocols.
Shipping Destinations: Your Direct Warehouse caters to customers worldwide. However, it's essential to acknowledge that certain countries impose restrictions on specific products. Prior to placing an order, it's incumbent upon you to verify whether the desired product can be shipped to your location. Should you require clarification, we encourage you to contact our dedicated customer service team for assistance.
Shipping Rates: We extend complimentary shipping services to all orders dispatched within the UK. For international orders, shipping rates are contingent upon factors such as destination, package weight, and dimensions. These rates are computed at the time of checkout. Please note that additional customs fees, taxes, or duties may apply, which are not included in our shipping rates. Such fees are the recipient's responsibility.
Shipping Times: Efficient order processing is paramount to us. Typically, orders are processed within 1-2 business days from receipt. Delivery timelines are contingent upon destination, selected shipping method, and any potential customs delays. It's important to bear in mind that delivery times are estimations and do not guarantee immediate receipt. Upon shipment, a tracking number will be furnished, enabling you to monitor your package's journey.
Shipping Methods: To cater to diverse requirements, we offer a spectrum of shipping methods, including standard, express, and priority shipping. These options, along with associated rates, are presented during the checkout process for your convenience.
Lost or Damaged Shipments: While we exercise meticulous care in packaging and dispatching your orders, instances of lost or damaged shipments may occur during transit. In such cases, kindly reach out to us promptly. We will collaborate with the shipping carrier to conduct a thorough investigation and expedite resolution.
Returns and Exchanges: Your satisfaction is paramount to us. If, for any reason, you find yourself dissatisfied with your purchase, you are welcome to initiate a return or exchange. For detailed guidelines on our Returns and Exchanges policy, kindly refer to the relevant documentation.
We express our gratitude for choosing Your Direct Warehouse for your online shopping endeavors. Should you have any queries or require clarification regarding our shipping policy, please don't hesitate to contact us. Our team stands ready to provide assistance and support at all times.